- Description
- Curriculum
- Reviews
Overview
The Student Guide should be used in conjunction with the recommended reading and any further course notes or activities given by the trainer/assessor.
Application of the unit
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Learning goals
Learning goals include:
- You are able to identify communication needs according to organisational needs, policies and procedures.
- You are able to negotiate and present information to achieve an outcome.
- You are able to participate in and lead meetings and document the outcomes.
- You are able to make presentations and respond to questions.